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Real Time Satisfaction Survey

Current First Impression Score

92.6%

Current Review Your Care score

93.9%

Here's what our patients are saying about us:

Review Your Care Survey:

Q1. How would you rate your recent experience regarding physical therapy treatments with us.
  Poor Fair Good Excellent
1. Courtesy of the staff that greeted you at the front desk
0% (0)
0% (0)
6.9% (24)
93.1% (322)
2. Length of time you typically had to wait before your appointments
0% (0)
0% (0)
13.3% (46)
86.7% (300)
3. Comfort and cleanliness of treatment areas
0% (0)
0% (0)
6.1% (21)
93.9% (325)
Please use the space below to describe how you felt about your experience with the front staff.
266 responses (click to view)
Q2. Please indicate the degree to which you agree with the following statements;
  Disagree Somewhat Agree Agree Strongly Agree
1. My therapist was able to view things from my perspective (saw things as I did).
0% (0)
1.2% (4)
18.8% (65)
80.1% (277)
2. My therapist understood and considered my emotions, feelings and concerns.
0% (0)
0.9% (3)
16.2% (56)
82.9% (287)
3. My therapist was knowledgeable and clearly explained my condition/injury to me.
0% (0)
0.9% (3)
11% (38)
88.2% (305)
4. My therapist provided clear goals and I understood the treatment plan.
0% (0)
0.9% (3)
12.7% (44)
86.4% (299)
Please use the space below to describe how you felt about your treatment outcomes.
276 responses (click to view)
 

First Impressions Survey:

Q1. How would you rate the ease of scheduling your first appointment?
Poor (0)
0%
Fair (1)
0.9%
Good (18)
16.4%
Excellent (91)
82.7%
Q2. How would you rate the friendliness of the staff who greeted you and prepared you for your first visit?
Poor (0)
0%
Fair (1)
0.9%
Good (6)
5.5%
Excellent (103)
93.6%
Q3. How well were your insurance benefit questions answered?
Not Applicable (36)
32.7%
Poor (0)
0%
Fair (6)
5.5%
Good (68)
61.8%
Q4. How well did your therapist explain your condition and future treatment plan?
Poor (1)
0.9%
Fair (0)
0%
Good (15)
13.6%
Excellent (94)
85.5%
Q5. How well did your therapist explain your home program, the scheduling process and the importance of keeping scheduled appointments?
Poor (0)
0%
Fair (4)
3.6%
Good (11)
10%
Excellent (95)
86.4%
Q6. How was your first visit with us?
106 responses (click to view)

Click on the following links to see what patients are saying about each of our clinics:

Lander Testimonials

Riverton Testimonials

Rawlins Testimonials

Green River Testimonials

Submit a Testimonial

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